Privacy Policy

Last Updated: 11-08-2026

Kangaroo Care Hospitals (Surabhi Healthcare Pvt Ltd) (“Hospital”, “we”, “us” or “our”) operates the Kangaroo Care Hospitals mobile application and website (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, store, disclose and protect personal information and health-related information when you access or use the Platform.

By accessing, registering on, or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. About the Platform

The Platform is owned and operated by Kangaroo Care Hospitals (Surabhi Healthcare Pvt Ltd), having its registered office at:

XGFR+MWJ, 89, 17th Cross Rd, near SHRI BALAGANGADHARANATHA SWAMY METRO STATION, Govindaraja Nagar Ward, MC Layout, Vijayanagar, Bengaluru, Karnataka 560040.

The Platform may provide access to:

Appointment booking and management
Doctor and department information
Online consultations, where available
Prescriptions, reports and other medical records, where applicable
Laboratory and diagnostic services
Pharmacy and medicine-related services
Home healthcare services, where available
Digital payments
Health-related reminders and notifications
Patient communication and support
Hospital offers, benefits or loyalty programmes
Other services made available by the Hospital from time to time

The availability of particular services may vary depending on the Hospital's facilities, location, doctor availability, applicable laws and operational considerations.

2. Technology Platform Provider

The Hospital has entered into an agreement with Pocezy Technologies (“Fyndbetter”) for the design, development, deployment, hosting, maintenance, support and/or provision of technology infrastructure and services relating to the Platform.

Fyndbetter acts as the Hospital's technology and platform service provider and may process information on behalf of the Hospital in accordance with the Hospital's instructions, applicable contractual arrangements and applicable law.

3. Information We May Collect

Depending on how you use the Platform, we may collect information including:

A. Personal Information

Name
Mobile number
Email address
Date of birth or age
Gender, where required
Address and location information
Account and login information
Information provided during registration or appointment booking
Information relating to your interactions with the Hospital

B. Healthcare and Medical Information

Where applicable, we may collect and process health-related information such as:

Appointment details
Doctor and department information
Medical history
Prescriptions
Laboratory and diagnostic reports
Treatment-related information
Health records
Information provided during consultations
Other information necessary for providing healthcare services

C. Transaction Information

Where payments are enabled, we may process information relating to:

Transaction amount
Transaction date and time
Transaction status
Payment reference or transaction identifiers
Refund information
Other information required to process or reconcile payments

Payment card or other sensitive payment credentials may be processed by third-party payment gateways. The Hospital will not ordinarily store complete payment card information unless expressly stated and permitted under applicable law.

D. Technical and Usage Information

We may collect information relating to your use of the Platform, including:

Device information
Operating system
Browser or application information
IP address
Login and access information
Platform activity and usage information
Error and diagnostic information
Security-related information

4. How We Use Information

We may use personal and health-related information for purposes including:

Creating and managing patient accounts
Scheduling and managing appointments
Providing healthcare and hospital-related services
Providing access to prescriptions, reports and medical records
Facilitating consultations and communication with healthcare professionals
Processing payments and refunds
Providing laboratory, diagnostic, pharmacy and other services
Sending appointment confirmations and reminders
Sending reports and prescription notifications
Providing important healthcare-related notifications
Responding to patient queries and support requests
Managing hospital services and operations
Improving the Platform and user experience
Maintaining security and preventing fraud or misuse
Complying with legal, regulatory and professional obligations
Sending promotional or marketing communications where permitted by applicable law and subject to applicable preferences
Performing other purposes reasonably necessary to provide the Platform and associated services

5. Medical Records and Health Information

Where the Platform provides access to medical records, prescriptions, reports or other healthcare information, such information is provided for the relevant patient's healthcare management.

The Hospital may correct, update, restrict or otherwise manage medical records in accordance with applicable law, professional requirements and internal policies.

Users are responsible for maintaining the confidentiality of medical information accessed through their accounts.

6. Sharing and Disclosure of Information

We may disclose or provide access to personal information where reasonably necessary to provide the Platform and associated services.

This may include sharing information with:

Doctors and healthcare professionals
Hospital departments and authorised personnel
Diagnostic and laboratory service providers
Pharmacy and medicine service providers
Home healthcare service providers
Payment gateways and financial service providers
Communication and messaging service providers
Technology and platform service providers
Cloud infrastructure and hosting providers
Analytics and technical service providers
Other authorised service providers engaged by the Hospital

The Hospital will take reasonable steps to ensure that third-party service providers handling personal information on its behalf are subject to appropriate contractual and security obligations.

We may also disclose information where required or permitted by applicable law, regulation, court order, governmental authority or for the protection of the rights, safety and security of the Hospital, patients, users or others.

7. Technology Service Provider — Fyndbetter

Pocezy Technologies (“Fyndbetter”) may process personal information on behalf of the Hospital as the technology and platform service provider.

Such processing may include hosting, storing, transmitting, maintaining, securing and technically processing information required for the operation of the Platform.

Fyndbetter processes information in accordance with the Hospital's instructions, applicable contractual arrangements and applicable law.

8. Payments

Payments made through the Platform may be processed by third-party payment gateways or financial service providers.

Such providers may collect and process payment information in accordance with their own privacy policies and terms.

Users should review the privacy policies of the applicable payment service provider where appropriate.

9. Communications and Notifications

By using the Platform, you may receive service-related communications, including:

Appointment confirmations
Appointment reminders
Payment confirmations
Reports and prescription notifications
Service updates
Important healthcare-related notifications
Account and security notifications

Where permitted by applicable law, we may also send promotional or marketing communications.

You may opt out of promotional communications through available unsubscribe or communication preference mechanisms.

Service-related and security communications may continue even if you opt out of promotional communications.

10. Data Security

The Hospital and its technology service providers will implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users should also take reasonable steps to protect their accounts, passwords, verification information and devices.

11. Data Retention

We may retain personal information and healthcare information for as long as reasonably necessary to provide services, maintain healthcare records, comply with applicable legal, regulatory, accounting and professional obligations, resolve disputes, prevent fraud, maintain security and enforce applicable agreements.

Certain healthcare or transaction-related information may therefore need to be retained even after an account is deleted, where required or permitted by applicable law.

12. Account Deletion

If the Platform allows you to create an account, you may request deletion of your account through the account deletion functionality available within the Platform or by contacting us using the details provided below.

Upon receiving a valid deletion request, we will process the request in accordance with applicable law and our data retention obligations.

Certain information may need to be retained where required or permitted by law, including information necessary for legal, regulatory, accounting, security, fraud prevention or legitimate healthcare record-keeping purposes.

13. User Responsibility

You are responsible for ensuring that information provided by you is accurate and complete.

You are also responsible for maintaining the confidentiality of your account credentials and information accessed through your account.

If you believe that your account or personal information has been accessed without authorisation, you should contact the Hospital promptly.

14. Third-Party Services

The Platform may integrate with third-party services, including payment gateways, diagnostic providers, pharmacy providers, communication providers, analytics providers, cloud infrastructure providers and other service providers.

These third parties may have their own terms and privacy policies.

The Hospital is not responsible for the privacy practices of third-party services operating independently of the Hospital.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated Privacy Policy will be made available through the Platform or website.

Your continued use of the Platform after the updated Privacy Policy becomes effective constitutes acceptance of the revised Privacy Policy, to the extent permitted by applicable law.

16. Contact Us

For questions, complaints, requests or concerns relating to privacy or personal information, please contact:

Kangaroo Care Hospitals (Surabhi Healthcare Pvt Ltd)

Address: XGFR+MWJ, 89, 17th Cross Rd, near SHRI BALAGANGADHARANATHA SWAMY METRO STATION, Govindaraja Nagar Ward, MC Layout, Vijayanagar, Bengaluru, Karnataka 560040

Email: zonalhead@kangaroocareindia.com

Phone: 9845123460

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.